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Important Update to Old Trafford Medical Practice:

On Thursday 12th July we will be changing our clinical system from TPP SystmOne to Emis. From Thursday 5th July we will switch off our access to online services such as online appointment booking and online requests for prescriptions. 

No prescriptions will be issued on Thursday 12th July. Please ensure you allow for this when ordering your medications.

All prescriptions will be paper prescriptions from the period Thursday 5th July until at least our go live day of Thursday 12th July.

On Thursday 12th July we will close at 1pm and re-open on Friday 13th July at 8am. 

On the morning of Thursday 12th July we will only be offering same day appointments.

Our team will have received full training for this new system, however your patience would be gratefully appreciated during this transitional period.

Comments & Complaints

medication1Comments on any aspect of the Practice will be received with interest, particularly ideas where we can improve services further or areas in which you may feel aggrieved. Please pass any comments to the Practice Manager in the first instance by calling 0161 848 7563 or by email to admin.otmp@nhs.net.

Complaints will be dealt with promptly as part of the Practice complaints procedure. If you are not satisfied with our response, you can contact NHS England (details below).

Patient Advice and Liaison Service (PALS) located at NHS Trafford Clinical Commissioning Group are also available to advise patients on healthcare services on 0161 873 9634.

NHS England

Via email: england.contactus@nhs.net - please write 'For the attention of the Complaints Manager' in the subject line.

By post: NHS ENGLAND, Po Box 16738, Redditch, B97 9PT

By telephone: 0300 311 22 33 (Mon - Fri 8am to 6pm, excl English Bank Holidays)

Ombudsman Services

If you are not satisfied with the above channels, you can contact the Parliamentary and Health Service Ombudsman on 0345 015 4033.

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England.

 
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