This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Comments & Complaints

medication1Comments on any aspect of the Practice will be received with interest, particularly ideas where we can improve services further or areas in which you may feel aggrieved. Please pass any comments to the Practice Manager in the first instance by calling 0161 848 7563 or by email to admin.otmp@nhs.net.

Complaints will be dealt with promptly as part of the Practice complaints procedure. If you are not satisfied with our response, you can contact NHS England (details below).

Patient Advice and Liaison Service (PALS) located at NHS Trafford Clinical Commissioning Group are also available to advise patients on healthcare services on 0161 873 9634.

NHS England

Via email: england.contactus@nhs.net - please write 'For the attention of the Complaints Manager' in the subject line.

By post: NHS ENGLAND, Po Box 16738, Redditch, B97 9PT

By telephone: 0300 311 22 33 (Mon - Fri 8am to 6pm, excl English Bank Holidays)

Ombudsman Services

If you are not satisfied with the above channels, you can contact the Parliamentary and Health Service Ombudsman on 0345 015 4033.

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website