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Noticeboard

Covid-19 Coronavirus Update

We would like to reassure all patients that we will continue to care for you in the best way possible during the Covid-19 Outbreak.  In order for us to do this we are making some changes to the way in which we can do this.  From Monday 16 March 2020 we will be moving all appointments with doctors to a telephone based system.  If you are not at risk of having contracted Covid-19 and do not have any symptoms but need to be seen face to face, the doctor you speak to will arrange an appointment for you.  If you have an appointment with a nurse, you will be called to check that you are not at risk of having contracted Covid-19 and do not have any symptoms and if that is the case, you will be able to come in to the the nurse as normal.  

The guidance issued by the Government - if you have a fever or a cough, you should self-isolate and if you are unwell, you should contact NHS111 -  remains the same.

If you do need to come into the surgery, please ensure you sanitize your hands.  If you are bringing in a prescription request, this is a really good time to review how you order repeat prescriptions to avoid coming into the practice.  You can sign up for online access (click here) or contact your local preferred pharmacy to ask them to order on your behalf.

Coronavirus - Booking appointments

We have been asked to switch off patient access to booking routine appointments on line in order that each patient can be triaged in an effort to halt the spread of Coronavirus (Covid-19).  If you need to make an appointment please call the practice.  You will be asked 3 questions before the appointment is booked for you.  Please bear with us at this time as we will have an increased number of patients calling us so the phones will be even busier than normal. 

In line with national guidance, if you have symptoms and have either travelled from any of the affected areas of the world or have been in close contact with a confirmed case of Coronavirus, please do not come into the practice, call NHS111 free on 111 for more advice.  Updated guidance on Coronavirus can be found here.  

Appointments

steth_pills_diaryConsultations are by appointment only. Patients with an URGENT problem will be seen on the same day.  Routine appointments can be booked in advance and are usually for 10 minutes. 

  • Children under 14 years should be accompanied by a responsible adult. 
  • Please note, ONE patient per ONE appointment, as the doctor may refuse to see family members without an appointment. 
  • There are also a few pre-booked telephone appointments when it is possible to speak with the doctor or nurse at a specified time in the day. This can be useful during very busy periods, or if you are at work, and the problem can be resolved without needing to attend the surgery.

If you are unable to attend an appointment, please cancel your appointment in good time so that it may be offered to a more needy patient. Repeated missed appointments and misuse of urgent appointments can lead to removal from the doctor's list.

Appropriate and considerate use of surgery time ensures all patients can access the doctor or the nurse at the point of need.

Cancellations  If you are unable to attend, please cancel your appointment in good time so that it may be offered to a more needy patient.  Repeated missed appointments and misuse of urgent appointments can lead to removal from the doctor's list.

You can cancel on the normal surgery line 0161 848 7563. Appropriate and considerate use of surgery time ensures all patients can access the doctor or the nurse at the point of need. 

Emergencies Our telephone number is 0161 848 7563. By calling this number you will always be in contact with a doctor, day or night.

Please Remember... Our aim is to prevent illness, keep you well and to give you our best attention when you are ill. So please help us to help you, and show consideration of doctors and nurses time so we can provide the best possible service to you.

 
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