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Noticeboard

Covid-19 Coronavirus Update

We would like to reassure all patients that we will continue to care for you in the best way possible during the Covid-19 Outbreak.  In order for us to do this we are making some changes to the way in which we can do this.  From Monday 16 March 2020 we will be moving all appointments with doctors to a telephone based system.  If you are not at risk of having contracted Covid-19 and do not have any symptoms but need to be seen face to face, the doctor you speak to will arrange an appointment for you.  If you have an appointment with a nurse, you will be called to check that you are not at risk of having contracted Covid-19 and do not have any symptoms and if that is the case, you will be able to come in to the the nurse as normal.  

The guidance issued by the Government - if you have a fever or a cough, you should self-isolate and if you are unwell, you should contact NHS111 -  remains the same.

If you do need to come into the surgery, please ensure you sanitize your hands.  If you are bringing in a prescription request, this is a really good time to review how you order repeat prescriptions to avoid coming into the practice.  You can sign up for online access (click here) or contact your local preferred pharmacy to ask them to order on your behalf.

Coronavirus - Booking appointments

We have been asked to switch off patient access to booking routine appointments on line in order that each patient can be triaged in an effort to halt the spread of Coronavirus (Covid-19).  If you need to make an appointment please call the practice.  You will be asked 3 questions before the appointment is booked for you.  Please bear with us at this time as we will have an increased number of patients calling us so the phones will be even busier than normal. 

In line with national guidance, if you have symptoms and have either travelled from any of the affected areas of the world or have been in close contact with a confirmed case of Coronavirus, please do not come into the practice, call NHS111 free on 111 for more advice.  Updated guidance on Coronavirus can be found here.  

Confidentiality

blue_folder_lockThe practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.


Freedom of Information

The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.

Model Publication Scheme - further information

 
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