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Noticeboard

Covid-19 Coronavirus Update

We would like to reassure all patients that we will continue to care for you in the best way possible during the Covid-19 Outbreak.  In order for us to do this we are making some changes to the way in which we can do this.  From Monday 16 March 2020 we will be moving all appointments with doctors to a telephone based system.  If you are not at risk of having contracted Covid-19 and do not have any symptoms but need to be seen face to face, the doctor you speak to will arrange an appointment for you.  If you have an appointment with a nurse, you will be called to check that you are not at risk of having contracted Covid-19 and do not have any symptoms and if that is the case, you will be able to come in to the the nurse as normal.  

The guidance issued by the Government - if you have a fever or a cough, you should self-isolate and if you are unwell, you should contact NHS111 -  remains the same.

If you do need to come into the surgery, please ensure you sanitize your hands.  If you are bringing in a prescription request, this is a really good time to review how you order repeat prescriptions to avoid coming into the practice.  You can sign up for online access (click here) or contact your local preferred pharmacy to ask them to order on your behalf.

Coronavirus - Booking appointments

We have been asked to switch off patient access to booking routine appointments on line in order that each patient can be triaged in an effort to halt the spread of Coronavirus (Covid-19).  If you need to make an appointment please call the practice.  You will be asked 3 questions before the appointment is booked for you.  Please bear with us at this time as we will have an increased number of patients calling us so the phones will be even busier than normal. 

In line with national guidance, if you have symptoms and have either travelled from any of the affected areas of the world or have been in close contact with a confirmed case of Coronavirus, please do not come into the practice, call NHS111 free on 111 for more advice.  Updated guidance on Coronavirus can be found here.  

Comments & Complaints

medication1Comments on any aspect of the Practice will be received with interest, particularly ideas where we can improve services further or areas in which you may feel aggrieved. Please pass any comments to the Practice Manager in the first instance by calling 0161 848 7563 or by email to admin.otmp@nhs.net.

Complaints will be dealt with promptly as part of the Practice complaints procedure. If you are not satisfied with our response, you can contact NHS England (details below).

Patient Advice and Liaison Service (PALS) located at NHS Trafford Clinical Commissioning Group are also available to advise patients on healthcare services on 0161 873 9634.

NHS England

Via email: england.contactus@nhs.net - please write 'For the attention of the Complaints Manager' in the subject line.

By post: NHS ENGLAND, Po Box 16738, Redditch, B97 9PT

By telephone: 0300 311 22 33 (Mon - Fri 8am to 6pm, excl English Bank Holidays)

Ombudsman Services

If you are not satisfied with the above channels, you can contact the Parliamentary and Health Service Ombudsman on 0345 015 4033.

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England.

 
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